Calaveras County Communication/Dispatch Center
 

The Calaveras Dispatch Center is dedicated to providing the most rapid, efficient, and appropriate response to any public service need arising in the community. Be assured, that in most emergencies, help is on the way while the operator is still receiving information from you.

The Calaveras County Public Safety Emergency Communications Center is a division of the Sheriff’s Office and includes the Public Safety Answering Point (911 answering point) and Dispatch functions. While the center is the focal point of emergency service requests for Sheriff and Medical responses, it is also responsible for coordinating the non-emergency responses to calls for service.

The center is the primary 24-hour staffed communications center in the community. Therefore, most of the challenges managed by the Calaveras County Departments begin at the Communications Center. In an “ongoing” emergency, calling 911 is the most efficient and rapid reporting mechanism. If the emergency condition is passed, such as the incident that happened sometime in the past but is not currently taking place, the appropriate reporting mechanism is to dial (209) 754-6500 for law enforcement and medical support. With your assistance, minimizing 911 emergency calls allows operators to prioritize effectively, manage critical resources, and deliver efficient services to our community.

At a minimum, the Communications Center is staffed with highly trained and certified operators assigned to law enforcement, Medical, and a supervising function. Each call is managed by an established computer-aided protocol that is designed to provide the most rapid, appropriate, and managed care available to the community. Therefore, it is vitally important that when reporting a circumstance, the caller remains calm, directly answers the questions, and follow the instructions of the operator. With your assistance, the ongoing and continuous health, welfare, and safety of the community is achieved.


 

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